Terms and Conditions
By using petnfarm.com you agree to be bound by its TERMS AND CONDITIONS OF USE (explained below), and all disclaimers and terms and conditions that appear elsewhere on the Pet N Farm website.
The term Pet N Farm, petnfarm.com or “us” or “we” refers to the owner(s) of the website. The term “you” refers to the user or viewer of our website.
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site is prohibited.
The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Pet N Farm and its licensors.
Third Party Services
In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third Party Services”).
If you use any Third Party Services, you understand that:
- Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party websites or Services.
- You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.
Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.
You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.
You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorized uses of your account or upon becoming aware of any other breach of security.
We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.
If you wish to terminate the Agreement or your Pet N Farm account, you may simply discontinue using our Services.
All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Disclaimers and Limitation of Liability
By using our website, you expressly agree that use of our website is at your sole risk. Our website is provided on an “AS IS” and “as available” basis. Neither we nor our employees, designers, merchants, licensors or the like (collectively, “Associates”) warrant that use of our website will be uninterrupted or error-free. Also, neither we nor our Associates warrant the accuracy, integrity or completeness of the content provided on our website or the products or services offered for sale on our website.
Under no circumstances shall we or our Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use our website, including but not limited to reliance by you on any information obtained from our website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance.
The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of us has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through our website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Jurisdiction and Applicable Law
Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the United States of America.
The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in Arizona.
What About Cookies?
Will petnfarm.com disclose the Information it collects to Outside Parties?
Under no circumstance do we sell, trade, or rent your personal information to others.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at petnfarm.com possible and to enhance your overall shopping experience.
Pet N Farm reserves the right, at our sole discretion, to modify or replace these Terms at any time. If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect.
If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective.
Your continued use of our Services will be subject to the new terms.
Our Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected when(and)( or) where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.
We strive to keep our prices as low as possible. Prices and offers are subject to change without notice.
Back Orders / Unavailable
When an item is not available due to backorder, sold out, discontinued, etc on an order with multiple items, we will ship the remaining portion of your order. We will then notify you of the unavailable item. When an item is unavailable you have a few options:
- Receive a store credit to be used at any time towards an exchange item. Please contact us regarding shipping details.
- Receive a refund for the value of the backordered item(s). This process may take up to 24-36 hours.
- If a product has been discontinued and therefore cannot be backordered, the purchase price of the item will be automatically refunded.
All other items will be shipped and/or backordered according to the details outlined in our policies.
Our web store uses SSL for secure ecommerce and confidential communications. Because the privacy and security of our customers are extremely important to us, we have opted for a high level of SSL security for ALL pages in our site. Please be advised, that you will see a secure connection when you access your account information, during checkout, payment processes, and any other page between our servers and the customer. This option is a little slower but we feel our customers are worth the protection.
Paying for Your Order
We accept Visa®, MasterCard®, American Express®, Discover® Card, and others offered through Stripe, plus PayPal, and PayPal Credit. Credit/Debit Cards that are processed by the merchant company are always over a secure network to ensure the privacy of our customers and are upheld to the highest standards. Petnfarm.com, at no point, holds or has access to credit card information that you provide. All information that is submitted through this site is directly transferred to the processing company who handles all monetary transactions. Please be advised, that we DO NOT and WILL NOT ask for any credit card information at any point except for when you checkout. Only the necessary payment information is transferred off site to the merchant company.
After investigating suspicious activities, if a transaction is deemed fraudulent, we will notify the proper authorities! We do not take frauds, scams, or the likes of them lightly. We will make sure to take the extra time to notify all authorities. This will include, but not limited to, all credit card companies, merchant processing companies, government officials, etc. Consequences include being banned from our site including your IP address. We will give all efforts to cooperate with various local, federal, and international authorities. We will ensure we limit fraudulent and suspicious activities on this site. This means we will turn over every piece of information we have regarding your account and transaction per their request.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, for any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Other Important Information
What Information Do We Collect And How Do We Use It
When you order, we need to know your name, e-mail address, mailing address, phone number, credit-card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status. NONE of your credit-card information is stored on this site unless you choose to save it to your account where it is encrypted.
We personalize your shopping experience by using your purchases to shape our recommendations about other merchandise that might be of interest to you. Also, we monitor customer traffic patterns and site usage to help us develop the design and layout of our business.
We may also use the information we collect to occasionally notify you about important changes to the web site, new services and special offers we think you’ll find valuable. If you would rather not receive this information, please notify us. Make sure to notify us for each account or e-mail address you have left with us.
Our shipping policy is to charge actual shipping charges based on the weight of the item(s) ordered, the dimensions of the package(s), the zip code the item(s) are shipping from and the shipping destination. Some items do ship “Oversized”. Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem.
We offer free shipping for several products in our store. When you see the ‘free shipping’ label on an item, that item will ship for free. Our offer is valid only for orders shipped within the contiguous 48 U.S. states. Terms and conditions of this offer are subject to change at the sole discretion of petnfarm.com. We will show a separate shipping charge if product is not eligible for Free Shipping.
Our Free Shipping offer does not apply to ANYWHERE outside the 48 continental United States. The Free Shipping offer will only be honored via the service of our choice.
Hours of Operation
Customer Care Service Hours
Monday – Friday: 10 a.m. MST – 4 p.m. MST